Whatever the nature of your enquiry or needs, we will do everything we can to help as quickly and efficiently as possible.
As a membership organisation, our customers are at heart of everything we do and adhering to high standards of customer care is very important to us.
This customer service charter sets out the service you can expect as a customer and member of Basketball England. Our aim is to provide services as effectively and efficiently as possible for all our customers.
The easiest and most efficient way to contact Basketball England is through the below online form. Before completing the form, our most common queries are detailed below in our FAQs.
If you have multiple enquiries that relate to different areas, please submit separate form submissions for each one.
If you wish to email us directly, please use [email protected].
This will send your enquiry through to the same inbox as the form above, but may take longer to process.
The form above, with the ability to select the relevant department, will generally receive a faster reply.
Phone: 0300 600 1170
You can call our support team for assistance between the following times:
Monday-Friday: 9am to 5pm
Saturday-Sunday: closed
Our phone system offers various options to link you through to the relevant team or staff member. The below submenu lists the first line of options you should select upon calling.
To give you the best service and put you through to the right department, please select the option when calling that best describes you or the area you are enquiring about:
NSC, Gate 13, Etihad Campus, Rowsley Street, Manchester, M11 3FF
Online or abuse over the phone will not be tolerated. We look after the well-being of our staff and urge people to think about the impacts of their actions or we will take the necessary actions required to protect our staff.
Basketball England will not hesitate to take action against individuals and their associated clubs who are abusive or offensive to our staff.
