Frequently asked questions on Membership and PlayHQ answered

The PlayHQ platform will allow your club to:

• Manage your Basketball England and league memberships 
• Manage your club memberships 
• View all your players’ registration details and teams 
• Manage your fixtures 
• Use digital live scoring of your games 
• Have your teams' fixtures, scores and stats visible on BE's new free App and the website
• Take feeds of your fixtures and league tables to your own website 
• Ensure robust Safeguarding protocols 
• Automate fines, suspensions and other admin 
• Run club activities such as programmes, camps, CVLs

It is included in the affiliation to Basketball England, with no additional cost to your club to access the system.

For details of how to affiliate your club, click HERE ****LINK

Should your club wish to utilise PlayHQ to take payment of your own club membership fees, the payment processing fee is 1.8% for all transactions.

Yes. Following the success of using PlayHQ for the 2025/26 seasons, team entries for NBL will be managed through PlayHQ, so there will be some differences in the processes previously used.

Each season, clubs that have previously entered or made Basketball England aware of their interest to enter the NBL and have met eligibility criteria will receive an email inviting them to enter teams into the NBL season in mid-May.

Yes. Clubs will be able to manage and take payments for club membership through PlayHQ.

PlayHQ has the option for clubs to collect both their Basketball England membership and club membership in the same transaction, with the system splitting the payouts between the different organisations. 

The system also has the ability to take membership fees in instalments, giving your members the option to pay for their membership in four payments through PayPal’ Pay in Four interest free option, which delivers the full amount to the recipient organisation and the member pays the outstanding balance to PayPal under their T&Cs .

Currently PlayHQ doesn’t have the facility to split annual club membership further at this time, but we expect the option to have monthly payment options in place by the start of the 2026/27 season.

All transactions in PlayHQ incur a 1.8% transaction fee for clubs which is significantly lower than many platforms currently used by clubs to collect fees.

How to do it

Before you begin, make sure you have:

• Your organisation's contact details
• Your organisation's financial details including bank account details,
• Proof of business registration
• If registered as a business
• business registration number - 

If you do not have a business registration number please enter 0000

• Please ensure where ever possible your bank account name matches your bank statement and name listed on official documents

Unregistered: Obtain one of the following plus a bank statement in entity name

• • • Articles of Association/Memorandum
    • Constitution
    • Government issued tax exemption document
• If none of the above requirements can be provided by the business, they must identify as Individual or Sole Trader.
• Supporting documents of your business registration - Please note whilst you may not be explicitly asked for these documents we recommend upload to ensure quick verification
  • • Bank statement with business name that matches your the account name entered
    • Business License
    • Certificate of Registration
    • Incorporation, Constitution or Rules
    • Articles of Association
    • Charity Registration Document
    • Partnership Agreement
    • Trust Deed
• List of directors (this will be your key committee members or owners if private business)

You will need proof of identity for one of these members

• • • Licence OR;
    • Passport OR;
    • National identity card
    • Letter of Authorisation - Download here.  

IMPORTANT: All business names and details MUST match exactly what appears on your bank account and official documents.

If you have all this, follow the simple guide in the below link and you will be set-up to start receiving payments as soon as PayPal approve your registration.

https://support.playhq.com/hc/en-au/articles/49465275125785-Enable-online-payments-and-updating-bank-details-UK

Historically, clubs have been able to pay the registration fees of their members, however through PlayHQ individuals will be required to register and purchase their own membership.

We are aware that some clubs include the Basketball England membership fee within club membership and transfer this to us.

PlayHQ has the option for clubs to collect both their Basketball England membership and club membership in the same transaction, with the system splitting the payouts between the different organisations. 

The system also has the ability to take membership fees in installments, giving your members the option to pay for their membership in four payments. All transactions in PlayHQ incur a 1.8% transaction fee for clubs.

Details of how to do this will be covered in our PlayHQ training and onboarding sessions. 

Yes, and at no additional cost, provided all the players competing are participant members of Basketball England next season. Clubs can also run your social basketball competitions and other programmes through the platform. 

Yes, if they are affiliated then using PlayHQ to run all competitions comes at no extra cost.

Unaffiliated leagues can affiliate with Basketball England ahead of next season and get access to the platform and a host of other benefits. 

See further FAQs on this page for more on the benefits PlayHQ can bring, as well as other benefits of affiliating with Basketball England.

Before someone from your club can get access, someone must attend a PlayHQ training session. After attendance, the attendee will be granted access and they can then add other club admins as required.

Basketball England and PlayHQ have run a a series of online training sessions for clubs. Please click on the link below for upcoming sessions and availability.

Book a session

If using browsers such as Chrome or Safari, the inbuilt translation functions of these browsers, allow translations into hundreds of languages. 

The PlayHQ platform will allow your league or competition to:

It is included in the affiliation to Basketball England, with no additional cost to access the system. For details of how to affiliate your league, please click HERE. 

Yes, PlayHQ entry process is used for National League entries and the same process can be used by local leagues and other competitions across the country.

Membership opened in July. There is more information for local league registration HERE.

If a club is affiliated with Basketball England, the use of PlayHQ to run CVL competitions is allowed as part of your club affiliation, provided all players that register to your CVL are participant members of Basketball England.

Before someone from your league can get access, someone must attend a PlayHQ training session. After attendance, the attendee will be granted access and they can then invite clubs to participate as required.

Below is a list of benefits for 2025/26, alongside dates from when these benefits will be available:

For 2025/26, the membership prices are:

The service fee is the cost to process your payment and service charge of the system.

This doesn’t affect what your membership costs, as the final total at checkout is the published cost of your membership.

This needs to be a 'passport style' headshot photo that officials can use on matchdays to ensure players on court match a team sheet.

Team management access within PlayHQ allows participants to select line-ups and enter scores on games within My Teams .

This membership is for team managers only who need access to information on the players in their team only.

For Basketball England, non-national player fees for the NBL (National Basketball League) are structured based on whether the player is considered a Type 1 or Type 2 non-national, and their age (Under 21 or 21+).

Basketball England registered members benefit from our insurance coverage through Howden, with participants having accident cover and coaches and officials also benefiting from public liability and professional indemnity cover

Players, coaches, officials and all other members opened via PlayHQ on 14 July for the 2025/26 season.

Terms and conditions of membership can be found HERE.

Through the same process as players, you can register to your club. Simply select volunteer when presented with options in the sign-up process.

If using browsers such as Chrome or Safari, the inbuilt translation functions of these browsers, allow translations into hundreds of languages. 

You will need to sign up for each role separately, although the system will remember your main details and pre-populate these so secondary sign-up will be much quicker for additional roles.

You will need to sign up for each role separately, although the system will remember your main details and pre-populate these so secondary sign-up will be much quicker for additional roles.

All profiles that have been migrated to PlayHQ from our previous platform are private until claimed. When you first register in the new system, you will be offered the option to make your profile public or private.

Licence cards are in development. Once your registration is complete, you'll access your digital membership card through Basketball England's new mobile app, which launches in early September.

Going forward, you membership will start from the date you join Basketball England.

Absolutely, we have a guide to registering for local leagues as the link and process can vary. Learn more HERE.

Please contact our membership services team who will be able to check details of your membership. Email [email protected]

Please contact our membership services team who will be able to check details of your membership and qualification history. Email [email protected]

In this scenario, please email [email protected] stating your name, the previous email address you no longer have access to, as well as the name of the club you were last registered to.

These questions were previously asked through separate SG1 and SG2 forms that were downloaded and required completion on a paper form.

The questions pertaining to you agreeing to our safeguarding policies and answers are visible to Basketball England, leagues and competitions you participate in and your club.

In order for us to monitor diversity and representation in our sport we ask some questions that are anonymized for statistical and reporting purposes. We share these reports and statistics with Sport England and publish some statistics publicly.

In order for us to monitor diversity and representation in our sport we ask some questions that are anonymized for statistical and reporting purposes. We share these reports and statistics with Sport England and publish some statistics publicly.

In order for us to monitor diversity and representation in our sport we ask some questions that are anonymized for statistical and reporting purposes. We share these reports and statistics with Sport England and publish some statistics publicly.

This process is managed by the British Basketball Federation. More information will be found HERE.

Whilst not obsolete, we will use these less and less going forward. Your licence card will contain enough information on you to make you identifiable as licenced and our integrated systems will in time remove the need to use your 'A' number to login or complete activities.

Please submit this via the Contact Us page ****LINK on our website, which is secured and preferred over an email submission.

We are close to finalising this part of the system ahead of the new season.

If you previously registered as bench personnel to perform an assistant coach role, please register as a coach going forward.

Multi-Factor Authentication (MFA) adds an extra layer of security to your PlayHQ administrator account, better protecting the personal information of participants across PlayHQ. It’s also referred to as ‘two-factor authentication’ or ‘2FA’.